Why Choose US
Our team of experts work hard to make sure that your website is taken care of. We guarantee that at the end of the day, you will be satisfied with our performance almost as much as your website’s!
A One-Stop Shop
Our clients come to us because we aren’t a niche company, we can handle it all. Have a problem? We have the solution.
Have ideas for your existing website, or a future one? Send it to us and we will analyze it and provide valuable feedback and recommendations.
Frequently Asked Questions
I just purchased a plan, what's next?
- First of all, congratulations! We’re glad to have you with us.
- You will get an email with instructions for securely submitting your information, so we can begin migrating your site(s).
- Once the migration is complete, you’ll receive a welcome email with more details about your account, and instructions for sending task requests if applicable.
- You enjoy the huge relief of not worrying about your website!
What is considered a Support Task?
We can make content updates, theme & stylesheet adjustments, install new plugins, configure forms, and much more! From code to general WordPress issues, we’ll take care of almost anything that can be done within 30 minutes.
How do we send support task requests?
Just send one request per email to your provided dedicated support email address, and it will be received by system. One of our team members will start working on your task and follow up with any questions, and completion.
What are your hours and response time for support tasks?
We are a digital agency, and work around the clock. We strive to complete all tasks within 1 business day, but it usually happens much faster
What if my support request task is more than 30 minutes?
If we estimate that a task will take more than 30 minutes, we’ll let you know and provide an estimate. You can purchase development time in blocks of 5 hours for large feature requests.
How is my site safe with you?
We provide daily remote and server-side security scans. This includes malware removal and full cleanup if your site has been compromised. The WordPress core and plugin updates also protect your site by keeping your software on the latest version. We’re constantly monitoring WordPress security alerts, and if we find a vulnerable plugin on your site, we update it as soon as the patch is available.
What if I have more questions?
Click here to submit any further questions.